FAQ

Returns & Exchanges

ALL purchases are FINAL (NO exchanges NO returns!!!) However you are able to exchange if the shipping department sent you the wrong item by mistake such as wrong size or wrong item.  please contact the shipping department at shapecitishippingdep@gmail

 Cancellations must take place immediately!!! If your order has already been sent to the shipping department for processing a cancellations cannot take place and your package will be shipped out to you.  All rejected item at the time of delivery  will have a restock fee.

Waist Cinchers: If the color you order is out of stock at the time of ordering  we will substitute the color in the next available color in your size.

If you need to make a change to your order (sizing,color or address change) please make all changes by email shapeciti@gmail.com

Shipping & Tracking Numbers

 All orders will be shipped out USPS, The shipping department have 7-10 business days   when placing  orders Friday after business hours your order will go to processing the following Monday.. 

Tracking: You will get a tracking number via-email as soon as your package is picked up by the USPS carrier.

 International Shipping

 YESSSS we ship worldwide if your having touble checking out  please contact us for a invoice... shapeciti@gmail.com  please email us the item and size we will reply with a invoice. shipping fee is $19.50